Foreword by Stephen Kelly

What could the world’s Small & Medium Businesses do with an extra 120 days a year?

I open with this question because this is how long the average small business currently spends on admin – like paperwork, accounting and recruiting.

We consistently hear from our customers the world over just how burdensome bureaucracy is for them, and how much it distracts them from the real, valuable work of growing their businesses. Because let’s face it – no one started their own business because they dreamed of creating an expense report or chasing a late payment. This small stuff turns into a sizeable, worrying burden.

We commissioned a survey of over 3000 companies across 11 countries to consider whether technology can be used to reduce this burden, and how governments can encourage its take-up.